Nerds On Call Privacy Policy

Last Updated: July 1, 2026

Nerds On Call, Inc. (“Nerds On Call,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information when you visit callnerds.com or another Company-operated website, contact us, schedule or receive services, submit a repair request, use remote support, purchase a product or service, enroll in a Service Plan, communicate with us by phone, text, email, chat, or other means, participate in a promotion, submit a review, or otherwise interact with Nerds On Call.

This Privacy Policy is incorporated into our Terms of Service. It does not replace any transaction-specific repair order, remote-support authorization, estimate, product warranty, Service Plan disclosure, or other agreement that may apply to a particular service or transaction.

1. Who We Are and How to Contact Us

Nerds On Call, Inc. is a technology-repair and support company headquartered at:

Nerds On Call, Inc.
8510 Madison Avenue, Suite C
Fair Oaks, California 95628

Phone: 1-800-919-6373

For questions about this Privacy Policy, privacy requests, or concerns about our privacy practices, contact us by phone, by mail at the address above, or through the Contact Us form on our Website.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect online and offline, including through:

Our websites, online store, account areas, scheduling tools, and online forms;
In-store, on-site, mail-in, depot, and remote-support services;
Repair orders, service requests, estimates, invoices, subscriptions, and product purchases;
Telephone calls, text messages, emails, chats, support sessions, and other communications;
Device diagnostics, technical support, data-transfer assistance, and related services;
Customer reviews, promotions, surveys, and marketing activities; and
Electronic-waste recycling and related intake processes.

This Privacy Policy does not govern information collected independently by third parties, including payment processors, manufacturers, telecommunications providers, cloud-service providers, shipping carriers, social-media platforms, advertising platforms, or websites you visit through links on our Website. Those third parties have their own privacy practices and policies.

3. Personal Information We Collect

The personal information we collect depends on how you interact with us and the services you request.

A. Information You Provide Directly

We may collect information you provide when you contact us, request a quote, schedule service, create an account, submit a repair request, make a purchase, enroll in a Service Plan, participate in a promotion, submit a review, or otherwise communicate with us.

This information may include:

Name, mailing address, billing address, email address, and telephone number;
Company name, job title, business contact information, and business-service details;
Account credentials and account-preference information;
Device information, including make, model, serial number, operating system, device condition, reported issue, and repair history;
Appointment, estimate, repair-order, transaction, subscription, warranty, return, shipping, and payment-related information;
Communications, messages, support requests, attachments, photographs, videos, documents, feedback, reviews, and other information you choose to provide;
Information necessary to provide remote support, including technical information about your device, network, software, accounts, settings, logs, and system configuration; and
Information you provide when you opt into marketing communications, including your email address, telephone number, or mobile number.

B. Information We Collect During Service

When you submit a device for repair, authorize remote access, request diagnostics, request data-transfer assistance, or otherwise ask us to work on a device, we may access or receive information reasonably necessary to provide the requested service.

Depending on the service, this may include:

System information, error logs, software and operating-system information, network information, and security information;
Files, file names, folders, documents, photos, messages, applications, browser information, account information, or other content visible on or accessible through the device;
Information displayed on a device screen during a remote-support session;
Device content or technical data relevant to backup, migration, recovery, malware-removal, repair, troubleshooting, or security work; and
Information you provide to allow us to access a device, account, network, software application, or cloud service.

We seek to access only the information reasonably necessary to provide the requested service, maintain security, document the work performed, resolve disputes, or comply with legal obligations.

We do not use personal files, communications, device content, or information accessed during a repair or remote-support session for behavioral advertising or to create marketing profiles about you.

C. Information We Collect Automatically

When you visit our Website or interact with online tools, we and service providers acting on our behalf may automatically collect information such as:

Internet Protocol address;
Browser type, browser version, device type, operating system, language, and screen characteristics;
Internet service provider, mobile carrier, and approximate location derived from IP address;
Pages viewed, links selected, search terms, referring and exit pages, date and time of visit, and website interactions;
Cookie identifiers, mobile identifiers, advertising identifiers, device identifiers, session identifiers, and similar identifiers;
Information about how you use website features, shopping-cart functions, account tools, forms, and other online services; and
Security, fraud-prevention, diagnostic, and performance information.

Some of this information may be personal information under applicable law, even if it does not directly identify you by name.

D. Information From Other Sources

We may receive personal information from third parties, including:

Payment processors and financial institutions;
Scheduling, repair-ticket, customer-relationship, accounting, communications, and remote-support providers;
Shipping carriers, manufacturers, distributors, warranty providers, and software vendors;
Advertising, analytics, lead-generation, referral, and marketing partners;
Publicly available sources;
Other customers, family members, business contacts, or persons who request service on your behalf; and
Law-enforcement agencies, government authorities, insurers, legal counsel, or other parties involved in a claim, dispute, or investigation.

E. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide requested services, process a transaction, maintain security, comply with law, or handle another permitted business purpose.

Because Nerds On Call provides technology services, customer-provided information or information accessible on a device may incidentally include sensitive personal information, such as account credentials, financial information, government-identification information, health-related information, communications content, precise location information, or other sensitive information stored on the device.

We ask customers to remove, secure, or avoid providing highly sensitive information unless it is necessary for the requested service.

We do not use sensitive personal information to infer characteristics about consumers.

4. How We Use Personal Information

We may use personal information for the following purposes:

To provide, operate, maintain, troubleshoot, repair, diagnose, ship, return, and support our products and services;
To schedule appointments, create estimates, prepare repair orders, process payments, fulfill orders, manage subscriptions, and provide customer service;
To authenticate accounts, process transactions, prevent fraud, maintain security, and protect our customers, employees, systems, and property;
To communicate with you about appointments, service status, estimates, repair findings, billing, warranty matters, support, account matters, and other transactional issues;
To send marketing communications where permitted by law and consistent with your preferences;
To improve our Website, services, marketing, products, customer experience, support tools, and business operations;
To analyze Website performance, understand how visitors interact with the Website, and measure the effectiveness of our advertising;
To personalize website content, preferences, and communications where permitted by law;
To maintain records, enforce our agreements, resolve disputes, and respond to legal claims;
To comply with legal obligations, lawful requests, court orders, subpoenas, and regulatory requirements;
To detect, investigate, prevent, and respond to fraud, security incidents, malware, misuse, or unlawful activity; and
For any other purpose disclosed when information is collected or otherwise permitted by law.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients, as reasonably necessary for the purposes described in this Privacy Policy:

Service providers and contractors that help us operate our business, including providers of hosting, cloud storage, payment processing, scheduling, repair-ticket management, customer support, accounting, remote-support tools, email, SMS, website security, analytics, advertising, shipping, and communications services;
Product, software, hardware, warranty, and technical-service providers when necessary to fulfill a product order, warranty request, service request, or technical-support need;
Payment processors and financial institutions to process payments, refunds, subscriptions, fraud checks, and related transactions;
Shipping carriers and logistics providers to ship, deliver, return, or track products and devices;
Professional advisers such as lawyers, accountants, insurers, auditors, and consultants;
Government authorities, law enforcement, courts, and other parties when required or permitted by law, necessary to protect rights or safety, or necessary to respond to a lawful request;
Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding; and
Other parties with your consent or at your direction.

We may also disclose aggregated, deidentified, or anonymized information that does not reasonably identify you.

6. Sale, Sharing, and Advertising Technology

Nerds On Call does not sell personal information in exchange for money.

However, we may use or permit advertising, analytics, and similar technologies—such as cookies, tags, pixels, or comparable tools—that disclose certain online identifiers and browsing information to third parties for advertising measurement, analytics, fraud prevention, website functionality, or cross-context behavioral advertising.

Depending on the technology used and your location, these disclosures may be considered a “sale” or “sharing” of personal information under certain state privacy laws.

The categories of information that may be disclosed through these technologies include:

Internet Protocol address;
Cookie, device, advertising, and online identifiers;
Browser and device information;
Approximate location information;
Website pages viewed, links clicked, search activity, referral information, and other online activity information; and
Inferences or audience segments associated with online activity.

We do not knowingly sell or share the personal information of consumers under sixteen (16) years of age.

We do not sell, share, rent, or disclose SMS opt-in data or SMS consent records to third parties for their own independent marketing purposes.

7. Cookies, Analytics, Advertising, and Your Privacy Choices

We use cookies and similar technologies to operate and secure our Website, remember preferences, maintain sessions, analyze traffic, improve performance, measure advertising, and, where permitted, personalize or market services.

A. Categories of Cookies and Similar Technologies

We may use the following categories of technologies:

Strictly necessary technologies, which are needed for basic Website functionality, account access, security, payment processing, shopping-cart functions, fraud prevention, and similar essential operations;
Functional technologies, which remember preferences and help provide enhanced functionality;
Analytics and performance technologies, which help us understand Website use, diagnose problems, measure performance, and improve content or services; and
Advertising and marketing technologies, which may help measure advertising performance, limit repeat advertising, create audience segments, or display more relevant advertising.

B. Your Privacy Choices

You may control certain cookies through your browser settings and through the privacy controls made available on our Website.

To exercise an opt-out of sale or sharing of personal information, or to adjust certain advertising and analytics preferences, use our:

Your Privacy Choices

You may also contact us using the methods described in Section 12 below.

If you disable or block certain cookies or similar technologies, some Website features may not function properly.

C. Opt-Out Preference Signals and Global Privacy Control

Where required by applicable law, we process qualifying opt-out preference signals, such as a Global Privacy Control signal, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal and, where applicable, an associated consumer profile.

D. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to legacy Do Not Track signals, we do not respond to those signals as a separate setting.

However, as described above, we process qualifying opt-out preference signals where required by applicable law.

E. Third-Party Technologies

Certain forms or Website features may use third-party services, such as Google reCAPTCHA, payment tools, scheduling tools, embedded media, social-media features, maps, analytics tools, advertising tools, or chat tools.

These third parties may collect information directly through their technologies and may use information according to their own privacy policies.

8. Remote Support, Device Content, Call Recording, and E-Waste

A. Remote Support and Device Access

When you request remote support, diagnostics, repair, data-transfer assistance, or similar services, Nerds On Call may access information on your device as reasonably necessary to perform the requested work.

You may end an active remote-support session at any time by disconnecting the session, closing the remote-access software, or notifying the technician.

Nerds On Call will not intentionally access your device outside an active session unless you separately authorize unattended or continuing access.

B. Calls, Chats, and Support Sessions

We may record telephone calls, chats, remote-support sessions, or other service communications after providing notice and obtaining consent where required by applicable law.

Recordings and related communications may be used for customer service, quality assurance, training, service documentation, security, fraud prevention, dispute resolution, and legal compliance.

C. E-Waste and Data Destruction

When we process accepted computers, laptops, hard drives, or other supported data-bearing devices for electronic-waste recycling, we may use data-overwrite software and/or physical destruction of storage media before recycling.

Customers remain responsible for maintaining their own backup and removing or securing personal information before delivering a device for recycling, repair, shipment, or service.

No method of data deletion or destruction can be guaranteed to eliminate every risk under every circumstance.

9. Marketing Communications and SMS Privacy

A. Transactional Communications

If you provide contact information in connection with a service request, repair, purchase, subscription, account, or other transaction, we may contact you regarding appointments, estimates, service status, repairs, payments, account notices, security issues, delivery, warranty matters, customer support, and other transactional communications.

B. Marketing Communications

We may send promotional emails, marketing text messages, or other marketing communications only as permitted by applicable law and consistent with your preferences.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

C. SMS Communications

If you separately opt into promotional text messages, we may collect and use:

Your mobile telephone number;
Information you provide in text-message replies, inquiries, or feedback;
SMS consent and opt-out records; and
Information relating to the delivery and interaction with text messages.

We use this information to send requested updates, service reminders, customer-support communications, promotions, and other messages consistent with your consent and applicable law.

You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a text message, by contacting customer support, or by another reasonable method of communicating that you no longer wish to receive marketing text messages.

Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services and maintain customer accounts;
Complete repairs, transactions, subscriptions, returns, warranties, and support;
Maintain service, payment, tax, accounting, and business records;
Comply with legal, regulatory, insurance, and contractual obligations;
Protect security, investigate fraud, and prevent misuse;
Resolve disputes and enforce agreements; and
Meet other legitimate business purposes described in this Privacy Policy.

The length of retention depends on the type of information, the purpose for which it was collected, the nature of the service provided, legal and recordkeeping requirements, security needs, and whether the information is needed for a warranty, dispute, or claim.

We seek to avoid retaining copies of customer files or device content after they are no longer reasonably necessary for the requested service, although information may remain in routine backups for a limited period.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

No security system is perfect, and no method of transmitting or storing information can be guaranteed to be completely secure.

You are responsible for using reasonable security measures for your own devices, accounts, passwords, backup systems, and internet connection.

12. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, portability of, or information about personal information we maintain about you.

You may also have the right to opt out of certain sales, sharing, targeted advertising, profiling, or uses of sensitive personal information.

To make a privacy request, call us at 1-800-919-6373, submit a request through the Contact Us form on our Website, or mail your request to the address in Section 1.

Please clearly state that your request is a “Privacy Request” and identify the type of request you are making.

We may need to verify your identity before responding. The information requested for verification will depend on the nature and sensitivity of the request.

You may use an authorized agent to submit a request where applicable law permits. We may require proof of the agent’s authority and may independently verify your identity.

We will not unlawfully discriminate against you for exercising privacy rights.

13. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents.

A. Categories of Personal Information Collected

In the preceding twelve (12) months, depending on how you interacted with Nerds On Call, we may have collected the following categories of personal information:

Identifiers, including name, address, email address, telephone number, Internet Protocol address, account name, online identifier, device identifier, and similar identifiers;
Customer records and commercial information, including contact information, service requests, repair orders, products or services purchased, payment-related information, subscription information, warranty information, shipping information, and customer-support records;
Internet or other electronic network activity information, including browsing activity, website interactions, device and browser information, cookie identifiers, referral information, and online activity information;
Approximate geolocation information, such as location inferred from an Internet Protocol address or the address provided for service, billing, or shipping;
Audio, visual, electronic, or similar information, including call recordings, chat transcripts, support-session records, photographs, files, device diagnostics, system logs, and information visible or accessible during service;
Professional or employment-related information, such as business name, company contact information, job title, and service needs for business customers;
Inferences, including preferences or service interests derived from your interactions with us; and
Sensitive personal information, when reasonably necessary to provide requested services, process transactions, maintain security, comply with law, or handle another permitted business purpose.

B. Sources of Personal Information

We collect personal information from:

You directly;
Your device, account, communications, repair order, service request, or remote-support session;
Automated technologies used on the Website;
Service providers, contractors, payment processors, repair and scheduling systems, shipping providers, and communications providers;
Advertising, analytics, referral, and marketing partners;
Publicly available sources; and
Other sources described in Section 3.D.

C. Business and Commercial Purposes

We collect, use, retain, and disclose personal information for the purposes described in Section 4, including to provide services, process transactions, support customers, maintain security, improve our business, conduct marketing consistent with consumer choices, comply with law, and protect rights.

D. Disclosure to Service Providers and Other Recipients

We may disclose the categories of personal information described above to the categories of recipients listed in Section 5 for business or commercial purposes.

E. Sale or Sharing

We do not sell personal information for monetary consideration.

However, as explained in Sections 6 and 7, when advertising or analytics technologies are enabled, disclosures of certain identifiers and Internet or network activity information to third parties may be considered a sale or sharing under California law.

To opt out of sale or sharing, use the Your Privacy Choices link described in Section 7 or contact us using the methods in Section 12.

F. California Privacy Rights

Subject to applicable exceptions and verification requirements, California residents may have the right to request:

Access to categories and specific pieces of personal information collected about them;
Deletion of personal information;
Correction of inaccurate personal information;
Information about categories of personal information collected, sources, purposes, disclosures, sales, and sharing;
Opt-out of the sale or sharing of personal information;
Limit certain uses or disclosures of sensitive personal information; and
Information about how to exercise these rights.

We will acknowledge and respond to verified requests within the time required by applicable law. Where permitted, we may extend the response period after notifying you of the reason for the extension.

If we deny a privacy request, you may appeal the decision by contacting us and stating that you are submitting a “Privacy Request Appeal.”

G. California “Shine the Light” Requests

California residents may request information about certain disclosures of personal information to third parties for those third parties’ direct-marketing purposes.

To make a request, contact us using the methods in Section 12 and include “California Shine the Light Request” in your message.

14. Canadian and Other International Customers

Nerds On Call is based in the United States. If you are located outside the United States, including in Canada, your personal information may be collected, stored, processed, and transferred in the United States and other locations where we or our service providers operate.

Those locations may have privacy laws that differ from the laws of your home jurisdiction.

Where applicable law provides rights of access, correction, withdrawal of consent, or other privacy rights, you may contact us using the methods in Section 12.

We will respond as required by applicable law, subject to legal, contractual, security, and recordkeeping limitations.

15. Children’s Privacy

Our Website and services are not directed to children under thirteen (13), and we do not knowingly collect personal information online from children under thirteen.

If you believe that a child under thirteen has provided personal information to us without appropriate authorization, contact us promptly so we can investigate and take appropriate action.

16. Third-Party Links, Reviews, and Public Content

Our Website may link to third-party websites, products, services, software, social-media platforms, cloud-storage providers, payment processors, manufacturer websites, review platforms, and other external resources.

We are not responsible for the privacy practices of those third parties.

If you submit a review, testimonial, rating, comment, photograph, or other content for public display, that information may be visible to others. Do not submit information that you do not want to be public.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the revised version on this page and update the “Last Updated” date.

If a change materially affects how we use or disclose personal information, we will provide additional notice where required by applicable law.

18. Contact Us

For questions, concerns, or privacy requests, contact: