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Redding, CA: September 10, 2010–On August 24, 2010 Inc. magazine announced its fourth annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy— America’s independent-minded entrepreneurs. Nerds On Call is one of the fastest growing private companies in America for a second year. This year Nerds was ranked 2,495 out of 5,000 companies. Rankings based on revenue figures from 2006 through 2009. NERDS’ growth from 2006 to 2009 was 96%!
Last year NERDS ranked 1,732 out of 5,000 companies. Rankings based on revenue figures from 2005 through 2008. NERDS’ growth from 2005 to 2008 was 183.7%!
“The 2010 Inc. 5000, unveiled today on Inc.com, serves as a unique illustration of the profound changes taking place in the U.S. economy” (www.inc.com/5000). Despite high unemployment rates in Redding and watching competitors hit hard by the economy close their doors, Nerds On Call owner, Ryan Eldridge attributes the company’s success to a change in course and ideas that went against the grain of conventional wisdom in times of a bad economy—cut costs, spend less, and wait out the storm. Instead Nerds On Call…
Launched a new program called the Home Service Plan. The program created allows customers unlimited access to technicians by phone or online during business hours for a small monthly fee.
Spent more money on marketing and used non-traditional means of advertising for those customers left without their “usual computer guy.” Focused on customer service and employed a new policy where employees have to ask permission from a manager, to say no to a customer. The company mission statement was re-written to mirror the new policy, “To make our customer’s so happy with our service; they have to tell someone else about us.”
Started a customer referral program. If a customer tells a friend about Nerds On Call and that friend has Nerds On Call come out, the company gives the referring customer a $20 gift certificate and the new customer $20 off.
Offered a convenient location in the Target shopping Center where customers can drop off computers at a central location near shopping and other popular errand destinations 8 a.m. to 8 p.m. Monday through Friday, Saturday 8 a.m. to 6 p.m. and Sunday 10 a.m. to 5:30 p.m. Featuring the NEW “Same Day Service” in by 10 a.m. out by 6 p.m.
With changes made Nerds On Call saw massive growth in existing stores. Nerds On call finished 2009 with a 14% increase in volume. With the resurgence, Nerds On Call now has 13 locations throughout California, Oregon and Washington and employs 65 staff members with the potential for further growth.
About Nerds On Call: Established in a spare room in Redding, Calif., in March 2004, Nerds On Call offers on-site computer and laptop repair services to consumers and businesses. Nerds On Call provides trouble-shooting for PCs and Macs, home and office networks, printers, iPods® and MP3 players, handheld devices and cell phones, home theaters and game systems, and virtually every other form of digital entertainment. In 2009, 2010, & 2011 the company was named to Inc. magazine’s list of 5000 fastest growing private companies. With 7 locations across California and Oregon, Nerds On Call serves more than 40,000 satisfied customers per year. For more information, visit callnerds.com or call 1-800-919-NERD.
