WE GUARANTEE OUR WORK
If ANYTHING goes wrong with a repair we’ve done, we’ll happily fix it. We may not be tall, but we stand proudly behind everything we do. Our duty to you doesn’t end when your check is cashed. We want to make you so happy with our service that you have to tell someone else about us. The person behind you in line at the grocery store, your favorite bank teller, a random passerby on the street… we aren’t picky!
WE GIVE YOU FREE ESTIMATES
You already know your computer is broken, so why pay someone to figure out the specifics? If you call us to check things out, it’s our job to earn your trust, and your business. We do that by coming to your home or office and giving you a free estimate. This gives you the freedom to call us for any problem, big or small, at no risk of getting a huge bill.
PRICED FOR YOU: WE CHARGE PER JOB
If it only took us 10 minutes to fix the problem, why should you pay for a full hour of labor? Nerds On Call doesn’t charge per hour; we charge per task.
WE DON’T FIX? YOU DON’T PAY.
If we start a task and after a couple of hours realize we can’t fix it – we don’t charge you. We figure you’re paying us to get the job done. The pay-by-hour plan would mean you’d have to pay the tech for the fruitless hours he attempted to fix the problem. But with Nerds On Call it’s simple: no fix = no pay. Even if we finish and it turns out we didn’t fix the problem, we can’t charge you.
*Non-refundable charges may be incurred if troubleshooting or hardware diagnostics are needed, call for details.
WE COME TO YOU
If you don’t want to deal with pulling all the cables out of your computer and dragging it to a computer shop, we can ease your burden. If you’re in our services area (our locations), we can show up on your front door ready to fix your computer!
WARRANTY
All of the parts we sell have a manufacturer’s warranty; however, we take that a bit further. If you buy an item from us, we’ll happily replace it up to one year from the date you bought it.
LARGE ENOUGH TO SUPPORT YOU
We are one of the fastest growing companies in America according to Inc. Magazine. We have enough staff to take care of ANY tech problem you have. So if Maynard calls in sick tomorrow, we still have plenty of local nerds to fix you up.
SMALL ENOUGH TO CARE ABOUT YOU
Even though we’re getting bigger, we still have small town service. If we ever lost a customer because of poor service, it would hurt the whole company. Everyone is dedicated to helping customers, in fact our policy is: employees have to get permission from a manager to say no to a customer.
FAMILY-OWNED
We are a family owned business, not a major corporate conglomerate. This means your happiness directly affects ours. When you are pleased as punch, we can sleep at night.
LOCAL HELP
We strive to send you help from someone who lives in your neighborhood, instead of someone from out of town. Go ahead and quick quiz your tech – ask them what pizza place is best in town and see if they know what they’re talking about!
COMMUNITY INVOLVEMENT
We dedicate time in every area we service to helping the local community. We go to health clinics and volunteer, or local events and pitch in where we can. Our goal is to be a part of the community not just a company that makes money from it.
FREE HELP
Once you’re our customer, call us for anything. Often times a simple error will plague you for days, and we can help fix it in seconds. Part of our philosophy is to help our customers with the little things for free, so you’ll trust us to fix the bigger things.
CUSTOMER SERVICE
Our Mission Statement is “Make the customer so happy with our service that they have to tell someone else about us.” We strive to treat our customers the way we would treat our own Grandmother.
OPEN EVENINGS AND WEEKENDS
We’re open when you need us. Call us anytime and we’ll get someone to help you right away, on your schedule.
