Sirs/Madams:
Excellent Work
Over the past two weeks, your staff spent many hours helping Patricia and me get our PC’s Email working after I had let the domain lapse. Once renewed, your staff provided support to our needs.
In fact, Oleg, cleaned out substantial malware that had crept onto my computer.
I appreciate all the extra work your staff did for us over the past two weeks. We rely on your great staff to fix our problems.
Thank you!