Mac Software Troubleshooting
It can happen to anyone — one day you’re using an application that you enjoy on your Mac, and then suddenly you’re experiencing all kinds of issues with it. A simple bad update to one program can cause instability in your entire system. These are some Mac software troubleshooting steps Nerds on Call takes to quickly determine the solution to a software problem.
A new user will have all the stock OS X settings configured out of the box, so we can see if your settings are the cause of the problem.
Starting a Mac in safe mode is easy:
Step 1: Shut down the Mac.
Step 2: Press the power button to turn the Mac back on. Press and hold the Shift key immediately after hearing the startup chime.
Step 3: Release the Shift key when the Apple logo appears on the screen.
If the issue appears to be gone, we try restarting the Mac in the regular way, rather than safe mode, and see if the problem continues. If the problem persists in safe mode, then the issue could be caused by a different problem that requires deeper methods of intervention.
Nerds on Call offers a variety of service options, including on-site, in-store and online for your convenience. Feel free to give us a call at 1-800-919-6373 or use our contact form to get your Mac checked by a nerd. Then you can have the peace of mind of knowing that your computer is in good hands while you get on with the rest of your day.
We drag the cache folder to the desktop and then try to reproduce the issue once again in the troublesome software. If the problem is resolved, we move this cache folder, along with the previous one, to the trash and empty it.
If the problem isn't resolved, we move on to the next step in fixing the problem.
Most Mac software troubleshooting issues have quick and easy solutions. But many issues can be difficult to diagnose. That’s when it’s time to call a Nerd. We can fix any software issue you have right in your home or office, whether big or small. We get the job done right for one flat-rate pric, so give us a call today at 1-800-919-6373 or use our contact form, and enjoy a cup of coffee while we battle that nasty virus!
Troubleshooting problems in just one app
When we’re troubleshooting Mac software problems, we know that issues can occur in just one app, or in many. If it’s just in one app, we try going through the following steps:-
Check for software updates
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Test with other files
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Delete and reinstall the app
Mac software troubleshooting problems in multiple apps
If software issues are affecting more than one app, there are an array of things that could be wrong. But these are some of the more common ways we deal with problems:-
Create a new user account
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Try the software in safe mode
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Reset Mac’s cache files
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Disable third-party fonts
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Reset the Mac’s NVRAM and SMC
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Restore the Mac to factory settings
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Questions nerds often hear about Mac Software Troubleshooting
Can you diagnose and fix any Mac software issue?
While Mac’s hardware and design are impeccable, the software written for them isn’t always perfect. One bad app update can cause system instability, or slow your Mac down to a crawl. We can fix any software issue you may have. Apple Geniuses even call us for advice now and then (not really).