We Fix Macs and PCs!
Service Plan – up to 2 computers (New Members)
Get your very own Nerd on Call!
- Save Money: Cheaper than a single appointment + exclusive discounts on in-shop and onsite service!
- Save Your Sanity: We’ll help with all your tech frustrations – from email to printing to Internet issues, and much more – 7 days a week!
No obligations, no contracts, cancel at any time, 100% risk-free.
How many computers would you like to cover?
Need more than 5 computers covered? Call 1-800-919-6373 to get your customized price
Trusted by thousands
5/5
4.5/5
New Member Terms
A service plan membership covers up to 2 computers (additional computers in your home can be added for just $14/mo/computer)
Note: an “initial setup” is required to set up a new service plan on each computer that is being started on the plan.
During an initial setup service, your Nerd will:
-
- Perform a PC tuneup to ensure it’s starting off malware-free
- Install all the necessary security software to keep your system safe, and
- Set up your exclusive service plan member click-to-connect support tools.
Just a Few Things Our Service Plan Can Do...
Fix Email Problems
If your email is more burden than a benefit, our Nerds can help you set up spam filters, find that missing message, and even configure your inbox so it isn’t overwhelming.
Kill Viruses & Computer Bugs
In this day and age, you can pick up a virus or computer bug just by being online. And those bugs have gotten nastier – from stealing your data, even your identity. We’ll configure your computer so you stay safe online.
Heal Printer & Network Issues
It’s so frustrating when you can’t access a website, or you can’t figure out how to print that bill you want to pay… today. Why wait for your ISP to route you overseas to their inadequate help desk? A Nerd can fix it now.
Service Plan – up to 2 computers (New Members)
Nerds On Call Service Plan is perfect for handling so many small issues as they arise, rather than frustratingly waiting until you have no other option.
Nerds on Call Computer Service Plan offers
- Unlimited online and over-the-phone tech support
- Available 7 days a week!
- Exclusive 20% discount on in-shop and on-site service!
- Tune-ups & computer maintenance
- Software fixes
- Printer troubleshooting
- Solutions for email problems
- Friendly and patient technicians
- 100% local staff – we never contract out support!
- Advice and guidance for replacing or upgrading your PC
- Bulk Discounts available
Remote Work
Who has the time to drop off their computer to a repair shop and then wait for it to get repaired, only to have to drive back to pick it up several days later?
A lot of the work our service plan covers can be done remotely – meaning our technicians can access your computer over the internet to resolve problems and update software.
Good news! You don’t have to go without your computer or laptop while it languishes in the shop and you can get most issues resolved right away.
How to Get Help
Connecting with friendly Nerds that can get your technical issues fixed fast works the same whether you’re new to the Service Plan or you’ve been depending on us for years.
Service plan members can:
Click For Help
During our initial setup service appointment, we installed an app on your computer that allows you to invite a Nerd On Call to remotely login to your computer with a simple double click. You’ll be able to chat with your Nerd, show them the problem you’re having, and watch as they fix it right in front of you.
And don’t worry about a Nerd accessing your computer outside the parameters of your requested service: our software only allows us to access your computer when you initiate the request, and permission is discontinued as soon as you click out of your remote session.
Call For Help
Rather speak to a friendly Nerd over the phone? When you call in for support, you’ll typically reach a Nerd on Call within minutes who can help resolve your problem immediately – 7 days a week!
Sometimes it’s easiest to describe the problem, send helpful images or screenshots, or just write out a list of things you want to be addressed via email. This is a great option if you’re a night owl that thinks best after service hours.
Chat For Help
Simply head over to our Contact Us page and click the blue button that says “Chat Now” and a Nerd will talk through your tech troubles with you and get you connected with a Nerd that can help.
Sign up today to get $50 off each Initial Setup Service!
Testimonials
"Responsive and Reliable computer software support! Well worth the investment. Nerds On Call has my back."
Marianna M.
"The guys that work for Nerds are great. I have been using them for several years and they ALWAYS are able to fix my problem"
Mary Lou L.
Commonly Asked Computer Repair Questions
Nerds on Call Service Plan FAQs
What exactly is included in the Service Plan?
As a service plan member, anything you have trouble with on your covered computer(s) that can be resolved either over the phone or through remote login (by connecting to your computer online) is covered for no additional charge. You may be surprised to learn that most issues we see these days can be fixed remotely – from issues with your email, syncing your work shared files, backing up your Quicken, getting rid of popups or viruses, and so much more.
And if your system needs an onsite or in-shop repair (like if your hard drive fails or you break your laptop screen), service members get exclusive discounts on in-person service.
What if something goes wrong with another computer in my house that isn’t covered by my service plan?
Good news! Every residential service plan covers up to 2 systems, so you would only need to pay for the one-time initial setup on your second computer (to get the system running optimally and support software installed) and then BOTH of your computers would be covered ongoing for the same low monthly fee.
Have more than 2 computers that you want to have covered by the Service Plan? Additional computers in your home can be covered for just $14/mo. Call us for details!
Is there a discount for online/phone support?
You never need to consider the cost to get your tech questions answered. With your Service Plan Membership, all online and phone support is completely free! All you need to do is click the Nerds On Call icon on your computer or give us a call, 7 days a week.
Do you outsource support overseas?
Nope! Unlike most monthly tech support services you see advertised online or in commercials, all of your tech support is handled by our friendly and experienced Nerds from our offices in California. It’s stressful enough when your technology is acting up – don’t add frustrating wait times and communication challenges to the mix. We are your local neighborhood Nerds!
Virgil P. –
Nerds to the rescue!
I purchased the on call package and see the charge each month, but when you have a problem, they are worth every penny. my tech started my “”repair”” on one night and had to finish on another evening as we live in the mountains and our internet service is spotty. I watched as programs were updated, ad blockers, malware and other “”tune up”” programs and services were performed. Best yet, I didnt need to pack up my computer, take it to a service and wait a week. the techs are helpful, and at one point when my internet service went down, the tech called me to arrange to finish the following evening.
Lisa O. –
Great Service! They informed me that my Mackeeper anti-virus is actually a virus anti-virus scam that I’ve been paying for. Apple MacBook Pro had a major virus for two months unusable completely wiped out my internet abilities, trackpad was broke. They gave me upfront pricing, date and finished on time called me to tell me. Removed nasty virus and installed an antivirus per my request. This is after I tried Apple store in fashion fair where they can’t tell you if it can be fixed and must send off hot weeks and much more money than Nerds on call. Nerds on call will be my regular place for broken computers, phones forever!
Vickie C. –
really needed a a good ear with me BRIAN T. was so delightful..he was very understanding on my age group…over 60 fixed everything an was a nice understanding man to talk to I WILL COME HERE AGAIN AN AGAIN….FEEL GREAT ABOUT ALL HE DID…THANK U NERDS ON CALL AN BRIAN T. SO MUCH
Brian W. –
Was having an issue with my laptop and took it to these guys. I had never used them before. The gentleman that helped me, Cameron was very helpful. I told him what was wrong. Figuring I was going to be leaving the computer there, Cameron fired up the laptop and fixed the issue in less than 5 minutes. I was extremely happy with this place and will use them for all my computer needs going forward. I highly recommend them!
Norma L. –
Nerds On Call deserves 5 stars. We’ve been through years of different computers and many other services, before Nerds On Call, we and have been very impressed by their quick response, friendly and patient trouble shooting, and thorough expertise on all of our devices. A shout out to Rick, who worked on my MacBook Pro yesterday and today, ridding it of crippling viruses, installing preventive software, and instructing me with helpful tips. For excellent and dependable service, I highly recommend Nerds On Call.
Nann W. –
“Nerd” Jay D is my HERO!!!! He remotely took over my computer and found solutions to all my computer woes. I took my laptop into Nerds on Call last week…problems were fixed + upgraded to Google Chrome, upgraded to Windows 10 & a new hard drive installed. Took it home and had some MAJOR issues with using new (not improved) upgrades (wanted to drop kick my laptop into oblivion). Nerds on Call remotely took over my laptop Sat, Sun & Mon… for hours! Very diligent, understanding, and dedicated… but still my problems persisted…until Monday, when Jay D found the solution. Nerds on Call are very dedicated, and will work until the problem is solved and customer is happy! Thanks!!!!!
Kailey L. –
I brought in my work laptop because it was doing some goofy things, wouldn’t start at all and I thought for sure it was a goner! They were able to locate the problem and have it fixed within a day! So grateful since I use it daily for work. He was able to explain why it happened and offered advice on things I can add to my laptop to improve its performance but wasn’t pushy about it. I would definitely recommend these guys to anyone! Very efficient and professional.
Paul B. –
I have been very pleased with this company . They have a great online service and have been very good about repairing computers also.
Cindy M. –
Best place for computer repair I have ever found. I will come here for all computer repair needs.
Renee L. –
Had a problem with printing and Brian T. of Nerds on Call solved the problem remotely. So nice that you don’t have to take your equipment in or have them always come out (which they have gladly done in the past). Very happy and satisfied customer. Have used them in the past and will continue to use them.
Carolyn M. –
We are always satisfied with Nerds on call. They come to our rescue when we have computer problems. Rick is helping us currently with our computer problems. He is very professional and helpful.
Rick C. –
Had a problem with my e-mail they fixed it remotely and did a full clean-up! Very satisfied! Excellent personnel!
Jim C. –
Nerds are great. I have the monthly service plan. I’ve walked in to the Redding office with my laptop for quick questions and use the on-line service on two computers. They’re always prompt and professional. I highly recommend.
Jim C. –
I have used the Nerds for several years. Alway prompt service with answers to my questions. I highly recommend!
Bob M. –
these guys are amazing, called me worked with me over the phone and i have no idea on how to work on the settings, connections nothing and they had patience , kind and worked with me and fixed our problem . well worth there money and more. thank you to all the technicians.
Jaeden Ingram –
They are so knowledgable. They always know how to fix any issues I have. I have them do a cleanup every few months so they can check out any problems that might be occuring. I am on an annual plan.
Susan Mechals –
I have had excellent luck with the Nerds. They are very patient with me. It takes me a while to get the hang of things, but eventually, I get it. They have always been super nice.
Bill F. –
Just finished with Jay D. at Nerds on Call in Redding, CA. Great experience, from beginning to end. He quickly identified the problem, made the fix, and then made sure I understood why this occurred and how to avoid it in the future. Who does that? Well these guys do! Hope your experience is as great as mine. PS – all this was done remotely on my desktop, no need to cart it into the store – YEAH!
Jeanne Kerr –
Within 5 mins. of placing a request for help, Nerds was on it and running systems checks. They solved the problem. Nerds are fast and very professional. I have had an inexpensive contract with them for 6 years and my small business would not run without them! Thanks Steve and all the Nerds.
Danielle R –
When my hard drive went out, I was desperate to get it fixed fast, because I was in the middle of a project. Mick at Nerds not only helped me, but did it for an incredibly reasonable price AND backed up all my data. I also have their help desk service now. It’s like having my own IT Pros on retainer.
Ann Millet –
The Nerds On Call staff have been incredibly helpful to me in not only setting up my computer, but also in helping me with issues I’ve had from time to time. I decided to purchase their monthly service agreement, and I can’t tell you what a lifesaver that’s been for me! I have a finicky printer that acts up on a regular basis, and they’ve been able to fix the issues remotely every time. The staff is always courteous, patient, knowledgeable, and efficient. Their services have far exceeded other technicians I’ve used in the business. I’d highly recommend them to anyone who wants excellent service on their computer.
Dennis Morgan –
I just had my computer fixed at Nerds on call! Nick was who I dealt with! I couldn’t be Happier! Friendly, knowledgeable and quick. I got home and clicked on there Help me icon and Grant installed my printer/scanner! They rock! Thank You so much! I would highly recommend them!
OLGA THERESA Oats –
I have used Nerds on Call twice. Once in Office for repair of my laptop battery and again 12-13-22 to have Nerds on Call do an evaluation of my new PC to be added to Service Plan. Today’s service was excellant. Help with getting my zip folders to display my photos rather than icons. Jay D was helpful and very professional. I highly recommend their services.
Richard Blake –
almost immediate return call..and I had the best tech support, they fixed my issues remotely and Im up and running again. The tech was exceptional and a pleasure to work with. Thank you Nerds on Call
H. Gray Bickford –
Was having a problem accessing a website and was unable to determine why. Nerds On Call online support fixed the problem with my computer in about five minutes. I’m stoked!
Sandra Sehorn –
So glad I have my Nerds!! Always available and able to fix my messes!!
Lydia Rodriguez –
I thought I was going to have to wait for an appt and have to spend a major amt of money but that wasn’t the case at all. Everything was done over the phone. They walked me through it and expense was minimal. Fast and efficient service. Highly recommend. Appreciate it very much.
David Stephens –
It’s comforting to know I have professional backup when my computer goes whacky. Nerds always delivers.
L young –
I have had great customer service and technical support from Nerds On Call. They are always friendly, professional, and accurate. I am not particularly “techy” and they have saved my bacon on numerous occasions! Pocket Protectors for everyone!!! LOL
Dale Bradley –
This service is highly recommended. I have used it many times and have yet to have a computer problem that they couldn’t fix. Techs are friendly, knowledgeable, and willing to take as much time as needed to resolve the issue.
tim schell –
I have a monthly subscription to Nerds On Call, and it is worth every penny! They always solve my computer problems.
Bri Saxton –
Couldn’t do without their help. They are the best.
Stephanie Holt –
I can’t believe having a computer without their support. Immediate help with live texting “nerds” That have helped me with a huge variety of problems. Plus with tune up and security check with updates when ever I ask! Long hours too