The internet can be a scary place.
It feels full of scammers, ransomware, viruses and more.
This may leave you wondering if you should trust a Nerd to work on your computer. And does the convenience of remote repair come with risk?
We've been in the tech support business since 2004.
If we were putting our client’s data or files at risk, there’s no way we’d still be in business. Our longevity in the computer repair industry is a great indicator of our reliability.
We have hundreds of glowing customer reviews on our site, Google and Yelp.
You don’t have to take our word for it. Our customers attest to our reliability.
All of our employees are background checked through VeriFirst.
We do a thorough background screening on every employee that may come into contact with a customer’s data or files.
We don’t subcontract our support services.
All of our remote (online) support technicians are employees of Nerds on Call. We do not subcontract our support to other companies like many other tech support companies do. This gives you consistently superior support from technicians in Sacramento, CA.
Our remote support employees work out of a single location and are always supervised.
Many of our competitors subcontract their support services to agencies with remote staff, working from their homes or in unsupervised conditions. Worse, some outsource their support to overseas support providers that – while inexpensive – are less regulated.
All of our employees sign an agreement to protect proprietary and confidential information.
We establish clear expectations for how to care for your personal data and files from the first day a Nerd starts at Nerds on Call.
We are trusted by the stations you trust to give you news and information.
We have been trusted by CBS, Fox, ABC and many more news stations to advise their viewers on topics like how to stay safe online, how to use their gadgets, and how to find technology solutions to common frustrations.